LABOUR MANAGEMENT RELATIONS: A TOOL FOR INDUSTRIAL HARMONY IN NIGERIA ORGANIZATIONS 

 A STUDY OF UNION BANK OF NIGERIA PLC

ABSTRACT

This research examined the degree of labour relationship between management and employees of Anammco Plc Emene.  The population consisted the staff of Anammco including secretaries the sample is 100 for the analysis of the data collected.  It was discovered that cordial relationship exists between management employees of Anammco Plc even though the organization has thrived without industrial crises.

TABLE OF CONTENTS

Title Page                  

Abstract    

Table of contents                                

List of Tables

Chapter One

Introduction       

1.1        Background of the Study                     

1.2        Statement of Problem         

1.3        Purpose of the Study                  

1.4        Significance of the Study     

1.5        Delimitation of the Study             

1.6        Assumption of the Study              

1.7        Research Question                      

1.8        Definition of Terms             

1.9        Implications of the Study             

Chapter Two

Review of Related Literature

2.1        Public Relations                  

2.2        Effect of mutual relations                     

2.3        Communication                          

2.4        Labour participation in management      

2.5        Leadership style                 

2.6        Motivation and the input in workers productivity

Chapter Three

Methodology                                      

3.1        Design of the Study                            

3.2        Area of Study                            

3.3        Population of the Study               

3.4        Sample and Sampling Techniques 

3.5        Instrument for Data Collection              

3.6        Testing the validities and Reliability of Research Instrument                      

3.7        Methods of Data Distribution                 

3.8        Methods of Data Analysis                     

Chapter Four

Presentation, Analysis and Interpretation of Data

Chapter Five

Discussion of Findings, Summary, Conclusion and

Recommendations                                      

5.1        Discussion of Findings                          

5.2        Summary of Findings                          

5.3        Conclusion                                 

5.4        Recommendation                       

5.5        Limitation of the study                         

5.6        Area / Areas for Further Research         

Appendix                                           

Letter of Transmission                 

Questionnaires                                   

References                                        

 CHAPTER ONE

INTRODUCTION

1.1        BACKGROUND OF THE STUDY

Industrial relations constitute one of the most delicate and complex problems of the modern industrial society. This phenomenon of a new complex industrial set-up is directly attributable to the emergence of ‘Industrial Revolution”. The pre-industrial revolution period was characterized by a simple process of manufacture, small scale investment, local markets and small number of persons employed. All this led to close proximity between the manager and the managed. Due to personal and direct relationship between the employer and the employee it was easier to secure cooperation of the latter. Any grievance or misunderstanding on the part of either party could be promptly removed.  Also, there was no interference by the State in the economic activities of the people. Under such a set-up industrial relations were simple, direct and personal. This situation underwent a marked change with the advent of industrial revolution – size of the business increased needing investment of enormous financial and human resources, there emerged a new class of professional managers causing divorce between ownership and management, and relations between the employer and the employer became entranged and gradually antagonistic. This new set-up rendered the old philosophy of industrial relation irrelevant and gave rise to complex, indirect, and impersonal industrial relations.

Industry today is neither viewed as a venture of employers alone nor profit if considered as its sole objective. It is considered to be a venture based on purposeful cooperation between management and labour in the process of production and maximum social good is regarded as its ultimate end and both management and employees contribute in their own way towards its success. Similarly, labour today is no more an unorganized mass of ignorant works ready to obey without resentment or protest the arbitrary and discretionary dictates of management. The management has to deal with employees today nto as individuals but also as members of organized social groups who are very much conscious about their rights and have substantial bargaining strength. Hence, the objective of evolving and maintaining sound industrial relations is not only to find our ways and means to solve conflicts to resolve differences but also to secure the cooperation among the employees in the conduct of industry.

But maintaining smooth industrial relation is not an easy task. Almost all the industrialized countries of he world fact the problem of establishing and maintaining good management worker relationships in their industries. Each country has sought to find our solution, depending upon its economic, social and political environment. However, industrial conflict still arises and therefore establishment and maintenance of satisfactory industrial relations forms an important plank in the personnel policies of modern organization.

Meaning

    In the broad sense, industrial relations cover all such relationships that a business enterprise maintains with various sections of the society such as workers, state, customers and public who come into its contact.

    In the narrow sense, it refers to all types of relationships between employer and employees, trade union and management, works and union and between workers and workers. It also includes all sorts of relationships at both formal and informal levels in the organization.

    The term ‘industrial relations’ has been variously defined. J.T. Dunlop defines industrial relations as “the complex interrelations among managers, workers and agencies of the governments”. According to Dale Yoder “industrial relations is the process of management dealing with one or more unions with a view to negotiate and subsequently administer collective bargaining agreement or labour contract”.

In indusial relations, therefore, one seeks to study how people get on together at their work, what difficulties arise between them, how their relations including wages and working conditions etc., are regulated. Industrial relations, thus, include both ‘industrial relations’ and ‘collective relations’ as well as the role of the state in regulating these relations. Such a relationship is therefore complex and multidimensional resting on economic, social, psychological, ethical, occupational, political and legal levels. There are mainly two set of factors that determine the state of industrial relations – whether good or poor in any country. The first set of factors, described as ‘institutional factors’ include type of labour legislation, policy of state relating to labour and industry, extent and stage of development of trade unions and employers’ organizations and the type of social institutions. The other set of factors, described as ‘economic factors’ include the nature of economic organization capitalist, socialist technology, the sources of demand and supply in the labour market, the nature and composition of labour force etc.

Distinction between human relations and industrial relations

The term ‘human relations’ lays stress upon the processes of inter-personal relationships among individuals as well as the behavior of individuals as members of groups. The term ‘industrial relations’ is used widely in industrial organizations and refers to the relations between the employers and workers in an organization, at any specified time.

Thus, while problem of human relations are personal in character and are related to the behavior of individuals where moral and social element predominate, the term ‘industrial relations’ is comprehensive covering human relations and the relations between the employers and workers in an organization as well as matters regulated by law or by specific collective agreement arrived at between trade unions and the management.

However, the concept of ‘industrial relations’ has undergone a considerable change since the objective of evolving sound and healthy industrial relations today is not only to find out ways and means to solve conflicts or resolve difference but also t secure unreserved cooperation and goodwill to divert their interest and energies toward constructive channel. The problems of industrial relations are therefore, essentially problems that may be solved effectively only by developing in conflicting social groups of an industrial undertaking, a sense of mutual confidence, dependence and respect and at the same time encouraging them to come closer to each other for removing misunderstanding if any, in a peaceful atmosphere and fostering industrial pursuits for mutual benefits.

1.2        STATEMENT OF PROBLEMS

Human beings have insatiable needs and the urge to satisfy their needs creates problems in business organization.  In fact human beings with insatiable needs constitute the workforce of an organization.  It is important that problems that will distract them at work are taken care to a reasonable degree before they go off.  Problems encountered at the work in any work environment could be either economical, social or political.

It is difficult to determine the extent of labour management relation as a tool for industrial harmony in Nigeria.

This research work therefore determined the degree of labour management as a tool for industry harmony.

1.3        PURPOSE OF THE STUDY

The purpose of the study is to:

i.             Determine if cordial labour relationship exists between management and employees

ii.            Determine the need for industrial harmony.

iii.          Determine if management encounters any problems in maintaining good labour relationship with their workers.

iv.          Determine the best strategies to sustain good labour relationship between management and workers of

v.           Make recommendations on how to maintains good labour relationship between management and employees in any organization.

1.4        SIGNIFICANCE OF THE STUDY

The finding of this study shall be useful to organization in determine ways of solving problems of industrial unrest in to create industrial harmony.  The project shall also be immense benefit to all prospective employees in business organization to determine various ways through which they related with employees to ensure industrial harmony.

The finding in this study shall also be useful to business administration and managers in designing effective strategies to ideal with their staff to ensure tranquil industrial atmosphere.

1.5        DELIMITATION OF STUDY

This study is delimited to determined only labour management relations a tool for industrial harmony in Nigeria  Organization a study of Union Bank of Nigeria plc).

1.6        RESEARCH QUESTIONS

The following questions were developed to guide the study.

1.           To what extent does labour management relation as industrial relation exist in Union bank of Nigeria.

2.           To what degree does this labour relationship exist between management and the employees

3.           What problem does management encounter in maintaining good labour relationship between workers.

4.           What strategies shall be used to ensure good labour management relations between management and employees for better industrial harmony

---

---